In today’s social-driven economy, customer satisfaction is a cornerstone of building a successful business. Gaining insight into how customers perceive service and measure experience is key to building long-term revenue. Understanding a customer’s unique experience gives context to the conversation, provides a human touch, and builds a relationship – but how can you do that across all customers? AfterWords is an intelligent customer engagement system that delivers questions based on transactional history. We integrate sales transaction and customer loyalty data to only ask the most relevant questions about a customer’s unique experience. Our patent-pending process provides more relevant data, results in less survey abandonment, and provides actionable Insights. Discover what your customers really think using AfterWords.
Integrate data from popular POS and Loyalty software to create item specific questions and see comprehensive reporting.
Get true feedback on the customer experience by asking questions directly related to the products and items that they used.
Increase survey conversion by printing individual survey stubs with the customer receipt or check or other url.
Negative surveys are captured and queued for review. Managers are notified immediately via text and email, giving multiple options for recovery while the customer is still in the store.
Learn about the effects of people, product, and place from AfterWords proprietary customer experience KPI.
Increase traffic to your website and survey conversion by incorporating the questions direct to your corporate website.
How connected is your customer to your brand? We combine the customer's willingness to refer, intent to return, and overall satisfaction to calculate a loyalty index.
What makes your brand different? We ask customers about their opinion on the people, place, and product to gain their perception of the experience.
React to poor service and save a customer! Our software alerts management of negative experiences via text messaging and email. Alerts are in real time allowing team members to react before a customer leaves.
How are operations and satisfaction connected? Integrating POS, sales, and loyalty data gives a unique view of factors that may affect satisfaction – including staffing levels, time frames, and items consumed.
This is only a sampling of our current integration partners. Contact our team today to get the most recent list!
Our customer recovery tools provide immediate text and email alerts when negative surveys are submitted. This provides an opportunity for managers to exercise customer recovery while the customer is still within the store. Recent studies show that acquiring a new customer is five to ten times more than retaining an existing one, repeat customers spend an average of 67% more, and over 70% of customers would provide a positive referral if they just received an apology. Can you afford not to have a good customer recovery process?