AfterWords is passionate about measuring customer satisfaction and creating unforgettable customer experiences. Our team is comprised of a cross-functional collection that includes industry experts, research specialists, and university professors. We pride ourselves in being thought leaders and keeping ahead of the industry curve. Continuously sharing our knowledge, insights, research, and news keeps our team in demand! Contact us with any questions or to have us help you improve your satisfaction programs.
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The most valuable customer is the loyal customer. The one who will choose your business over others. What makes them loyal? What contributes to positive experiences to create repeat customers? This is the reason we survey. …
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Surveys are an important tool to help you understand market trends and customer experience. They can provide valuable information, but if you’re not careful, you could be skewing your results. Survey bias is when features in your survey accidentally influence the results. …
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If you are designing a survey or study for your company, sample size is one of the first questions you will encounter. Your sample size can have a big impact on the accuracy of your results. Whether you are just analyzing trends, or …
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AfterWords announced today that it has hired Annie Rodrigue as Channel Manager. Channel Manager is a new position at AfterWords and will focus on the development of the company’s channel program for value added resellers. …
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AfterWords announced today that it will be presenting at BlueStar’s VARTECH 2017. VARTECH 2017 is an annual event held by BlueStar, a leading distributor…
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AfterWords announced today that it has successfully navigated its presentation within the Shark Tank at RetailNow, the Retail Solutions Providers. …
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Implementing a program to gather customer input can be an exciting endeavor. The team spends hours defining the survey process, drafting the questions...…
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Developing an effective survey is no easy task. Leveraging best practices can help you to quickly create surveys that help you to better serve the …
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AfterWords announced today that it is partnering with Custom Business Solutions to officially debut its new Intelligent Customer Engagement software at …
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AfterWords will be exhibiting May 20-23 at the National Restaurant Association show. See you in Chicago…
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Getting to know what your customers really think. We explore ways to increase survey response rates while remaining statistically relevant…
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Getting negative feedback is not fun. Our experts discuss 7 tips on how to effectively recover and win the customer's praise…
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