Want to Know What Your Customers Really Think?

AfterWords - Intelligent Customer Engagement

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Questions From the Customer Experience 

Our survey system uses actual sales transaction data to generate questions. This knowledge provides the ability to have a conversation with the customer asking fewer questions with more relevancy. More relevance, fewer questions, better results.

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Answers That Drive Results 

Integrating sales transaction, loyalty information, and survey data allows for the systematic identification of ways to improve an experience. AfterWords pinpoints if experiences are unique to a team member, unique to a facility, or even unique to the time of day. Integrated data, actionable insights, better experience.

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Recover Customers in Real Time

When actions are identified, we let you know real-time. AfterWords incorporates innovative customer recovery tools that help you respond to negative feedback. Flexible issue queuing, real-time text and email alerts, and item-based detail help you keep your customers smiling and returning. Quicker recovery, more customers, better growth.

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Deliver Amazing Experiences

Ask Relevant Questions

Gain Actionable Insights

Measure Perception, Loyalty, and Impact

Press Release

AfterWords Elevates Mighty Taco’s Experience

AfterWords is excited to announce the results of the implementation of its guest survey and recovery software within Mighty Taco’s customer experience program. Mighty Taco is a Mexican-style fast-food restaurant chain with over 21 locations …

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Science of Surveys Series: Types of Questions

Understanding the types of questions available at your disposal will help you design a more effective survey. There are many ways to categorize survey questions. This framework proposes 4 types of survey questions to ask.…

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A Short Guide to Customer Experience Feedback

The most valuable customer is the loyal customer. The one who will choose your business over others. What makes them loyal? What contributes to positive experiences to create repeat customers? This is the reason we survey. …

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We ask the right questions at the right time by integrating sales transaction data, loyalty information, and survey results.

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Building a Survey Around the Customer Experience

AfterWords' experience driven surveys are based on a customer’s transactional history.  The questions are directly related to the customer’s experience, providing a channel for a true digital conversation.  We can ask about individual items purchased, the area where the customer sat, or the individual that helped the customer.  Our reporting allows you to see overall satisfaction and see how individual elements correlated to the experience, and it provides information to pinpoint areas for improvement.

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